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    Order Confirmation

    You’ll receive an order confirmation email after purchase, followed by a shipping confirmation with tracking details once your order has been shipped. If you don’t see these emails, check your spam folder.

    Processing & Shipping Time

    Orders require 1-5 business days for processing before shipping.

    Processing time is separate from the estimated shipping time shown at checkout.
    For example, if your shipping method states 8-10 business days, this does not include the processing time.

    Shipping & Tracking

    We partner with reliable couriers and provide tracking information via email.

    • Tracking updates may take 1-4 days to appear after shipment.
    • While we strive for timely delivery, delays caused by customs, weather, or courier issues are beyond our control.

    International Shipping

    • We offer international shipping to multiple countries.
    • Duties, taxes, and customs fees are the customer’s responsibility.
    • Customs delays may occur, and My Soothe Lab is not responsible for additional fees or lost/stolen packages.

    Lost or Stolen Packages

    If your package is lost or stolen, contact us immediately.

    • We will work with the courier to investigate the issue, but once a package is marked as delivered, we are not responsible for lost or stolen items.

    Returns & Cancellations

    • Customers cover return shipping costs.
    • See our Returns & Refund Policy for full details.
    • We reserve the right to cancel orders suspected of fraud.

    For any questions, contact us at help@mysoothelab.com.